PROJECT PREPARATION

What to send when you need help with a permit.

You do not need a perfect project file to make the first call. A few clearly labeled records can explain the problem much better than a long chain of disconnected messages. This is our suggested intake checklist, not a government submittal list.

By The Permit Expert · Updated

Start with the property and the problem

Write the street address, city, and state, then describe the issue in two or three sentences. Say what you hoped to do, what has already happened, and what is preventing the next step. If you know the reviewing department, include its name.

Send the complete notice or comments

Include every page of the violation notice, review letter, or inspection result you want help understanding. Keep the original document and use a separate note for your questions. Include the case or permit number and any response or hearing date exactly as written. If there is no number yet, say so.

Label the plans and photographs

Separate approved plans from proposed revisions, sketches, and older versions. For photos, start with a wider view that shows where the issue is, then include a closer view. Label the location and approximate date. Only gather information from places you can safely and lawfully access.

Identify what you have and what is missing

A short inventory keeps the first conversation focused. Try this format:

  • Address and issuing department, if known.
  • Permit or case number, current status, and written comments.
  • Plans, survey, photographs, and inspection records available.
  • Work already completed and work still planned.
  • Owner, contractor, and design professionals already involved.
  • Deadline, desired outcome, and the information you still need.

Make the first request specific

For example: ‘I have an open permit and the latest inspection comments. I need help identifying the missing documents and coordinating the next submission.’ That gives us a starting point for discussing scope and fees. We confirm which services fit the project before proposing work. Architectural or engineering work, when required, is coordinated with appropriately licensed professionals.

Choose a contact route

Call or text (404) 838-0432. Include the property address with your text so the materials can be matched to your inquiry. Leave out unrelated financial records, identification numbers, or other information that is not needed to explain the project.

Need help applying this to your project?

Project coordination, or send your project details. We will discuss the scope before work starts.

Dealing with work already completed?

Explore after-the-fact permit coordination for help organizing existing work, records, and the next submission.